Today I happened to find a real cool story, although I seriously doubt the authenticity of the story, I really liked the way the story was narrated. So, here comes the story for you!
Sometimes Perfection is a Habit Not Attitude
Apparently the American computer giant IBM decided to have some parts manufactured in Japan on a trial basis. In the specifications, they set standard that they will accept only three defective piece per 10,000 piece.
When the delivery came to IBM there was a Letter accompanying with it.
‘We, Japanese people, had a hard time understanding North American business practices.
But the three defective parts per 10,000 piece have been separately manufactured and have been included in the consignment in a separate package mentioned – “Defective pieces as required, not for use.”